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Values & Commitments
Every significant management decision has ethical value dimensions. Managing ethics is particularly relevant for us today because it is critical to understand and manage highly diverse values in the workplace.
Attention to business ethics is critical during times of fundamental change times much like those faced now by businesses like ours. In times of such fundamental change, values that were previously taken for granted are now strongly questioned. Many of these values are no longer followed.
Consequently, there is no clear compass to guide us through complex dilemmas about what is right or wrong. To ensure that we, however, do not lose our way in difficult times, we have our Values and Commitments presented here. These should be used to guide our actions in business conduct.
Ethics and Values at Reliance Infrastructure
At Reliance Infrastructure, the issue of ethics is simple: it is a simple process that involves defining what is right or wrong, and then doing the right thing. Ethics Management at Reliance Infrastructure is about values and associated behaviour. It is a process of defining values and ensuring that corporate and individual employee behaviour epitomize those values.
We believe that any business conduct can be ethical only when it rests on the nine core values of Honesty, Integrity, Respect, Fairness, Purposefulness, Trust, Responsibility, Citizenship and Care. Strong commitments to these high values have long been building principles for Reliance Infrastructure.
These values are not to be lost sight of by anyone of our team member, under any circumstances irrespective of the goals that are intended to be achieved. To us, means are as important as the ends.
Though the deeper significance of these values for us cannot be captured in words, a brief description of what we really feel about these virtues is outlined below:
We are committed to be truthful in all our actions. We strive to be honest and forthright with one another and with all our stakeholders.
We insist on honesty, integrity and fairness in all aspects of its business and expect the same in its relationships with all those with whom it does business.
There exists a clear vision and picture of integrity throughout Reliance Infrastructure. Our reward and promotion systems are aligned with this vision of integrity.
Upholding our reputation is paramount. We are judged by how we act. Our reputation will be upheld if we act with integrity in all our dealings, even at a personal level, and we always do what we think is right at all times.
We say what we mean, and deliver what we promise, and promise to stand for what is right. We always honour all our commitments. We stand for loyalty and trustworthiness.
We are committed to treat everyone fairly and with respect and dignity. We appreciate and value the skills, strengths, and perspectives of our diverse workforce. We request the uniqueness of each employee. We believe that each employee makes a meaningful contribution in Reliance Infrastructure's success.
We are firmly committed to fairness and objectivity in all its action and interactions. Justice and fairness imbibed in the Organization's fabric ensure procedural fairness, impartiality and consistency in our operations.
We see all our activities in terms of higher purposes and ideals. This purposefulness is a way of operating which ties us to the environment at a mutually beneficial dimension.
We endeavour to foster a participatory work environment where trust and confidence between team members is spontaneous. We always encourage teamwork with open, candid and speedy communication.
Our employees are expected to demonstrate highest levels of personal responsibility and continually affirm that they are responsible to themselves for the pursuit of excellence. In our world, accountability is individual rather than collective. Our team is committed and enthusiastic to assume responsibility for actions for the organization.
We are a fiercely patriotic company, fully committed to achieving and participating in every conceivable way in the progress and integrity of India.
We are committed to obey all the laws of India and the countries in which we do business and to do our part to make the communities in which we live better.
Compassion, sharing and kindness are values that we try to inculcate in our decision making process to achieve fairness.
It is imperative that each one of us gets intensely driven from the heart towards upholding of these values in our day-to-day conduct. This initiative will further stimulate the creation and maintenance of a highly ethical work environment.
A firm belief that every team member of ours hold is that the other person's interests count as much as his / her own. It is not surprising that we have always been able to strike a mutually profitable equilibrium with ease while interacting with diverse internal and external stakeholder groups.
We, at Reliance Infrastructure, strive to make the good of these diverse stakeholder groups as part of its good.
Reliance Infrastructure recognizes that maintaining the trust and confidence of all its stakeholders is crucial to its continued growth and success. We are aware that a company must be an integral part of the society in which it operates, that it must fulfill a number of different expectations financial, social and environmental, and that there is no substitute to being right.
We seek success by being sensitive and alive to the interests and concerns of others in the society, and by working constructively with them to find solutions of mutual benefit.
In pursuit of these values outlined above, we are committed to the ethical treatment of all our stakeholders.
Commitment to Stakeholders
In all our relationships we demonstrate our steadfast commitment to all our stakeholders:
We realize that our commercial success depends on our full commitment towards our employees.
We are committed to respect the human rights of our employees. We strive to treat our employees with honesty, just management, due dignity and fairness. We are committed to providing our employees with a good, safe and healthy environment and competitive terms and conditions of service.
Reliance Infrastructure promotes the development and best use of human talent. It encourages the involvement of employees in the planning, direction and fair appraisal of their work. The employees are also encouraged to participate in the application of these ethics and values within the company.
We are committed to providing uninterrupted, affordable, quality, reliable and clean power to millions of our customers.
Our mission is
- to achieve excellence in service, quality reliability, safety and customer care.
- to earn the trust and confidence of all customers, exceeding their expectations and make Reliance a household name, and
- to work with vigour, dedication and innovation, with total customer satisfaction as the ultimate goal.
We are committed to acting as a concerned and responsible community participant reflecting all aspects of good corporate citizenship. It is our aim to achieve the global standards of health, safety and environment. For that we work with community by volunteering and supporting education, medical welfare and other worthy causes that lead to sustainable development.
We are committed to pursuing sound growth and earnings objectives and to exercising prudence in the use of our assets and resources. Enhancing shareholder value remains the prime driving force of our business and financial decisions. We will ensure our success by satisfying our customers and increasing shareholder value.
Our lenders and other investors
We are committed to truthful disclosure of all material facts and the regular and timely payment of all our debt service obligations.
Our suppliers and other service providers
We are committed to fair competition and a sense of responsibility required of a good customer.
We look upon ourselves at Reliance Infrastructure as a fiercely patriotic company and are committed to the payment of all-applicable taxes and duties and adherence to all-applicable laws and regulations.