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Mumbai Power Distribution

Power distribution is the most important link in the electricity supply chain.

Today, Private Sector participation in the entire distribution scenario of India is only around 7%.

Over the past few years, investments in this Sector have remained very low for various reasons, one of which is the widening gap between revenue and costs. This has, in turn, resulted in an increase in Aggregate Technical and Commercial (AT&C) losses and other inefficiencies.

The Government has undertaken stringent measures to bring down the losses. SEBs are also focusing on lowering Transmission and Distribution (T&D) losses through a mix of network up-gradation and appointment of private parties as franchises to undertake distribution operations.

Backed with vast experience in power distribution over the last 8 decades, a repository of domain knowledge and the capacity to introduce advanced technology, Reliance Energy's efforts in this arena are focused on improving reliability, increasing the efficiency of our distribution networks and providing world-class customer care.

Reliance Energy is led by CEO Mr. Debasish U Banerjee, assisted by Head Regulatory & Finance, Head O&M and Group Business Head. Please click here for organisational structure.

Improving Reliability

A strong distribution network ensures that power reaches the end customers with maximum efficiency and reliability.

To enhance the efficiency levels of its network and systems, the Company has adopted Assets Management System and achieved ISO 55001certification, which is the first ever in the world by any company in any business sector.

Our distribution networks are the last link in our supply chain. They begin at our power stations and end in the homes of our satisfied customers.

With our ability to focus and proactively respond to challenges, we at Reliance are well positioned to supply uninterrupted power to the homes of our customers.

Our Company, having more than 85 year track record, has the enviable distinction of operating our network with 99.98% reliability. Our experience and continual investments in world class systems such as SCADA, DMS, GIS and OMS ensure we have one of the most reliable networks in the India.

Maximizing Efficiency

The efforts made towards achieving higher levels of efficiency have reduced distribution losses to approx 9.5% - one of the lowest in the country.

This number assumes importance as the average distribution losses in the country are 23%.

Lower losses in Mumbai significantly increase our ability to distribute power at competitive prices.

World-Class Customer Care

Reliance Energy is ushering a quiet revolution with our customer orientation in the power sector.

We have eight modern Customer Care Centers across its five divisions at the most convenient locations in the Suburbs of Mumbai. These Customer Care Centers provide a single-window access to customers for their requirements.

In addition to this, Company's Mumbai Suburban Customers can avail a variety of web based and mobile based value added services.

A personalized web based My Account offers a variety of features such as Personalized Mail Box, View and Pay Bill, Pay Security Deposit, Download and Print Bill for past 6 months, View Payment and Consumption History in a tabular and graphical representation, Choose Your Bill Language, Scheduled Meter Reading, Register for SMS and E-mail alerts, Provide feedback and much more.

Customers have access to our 24-hour Toll Free (1800 200 3030) service which is a single window multi-lingual customer service.

Customers also have access to an array of bill payment options such as collection centers, collecting banks, drop boxes, easy bill outlets, payment using ITZ cash card, Electronic Clearing Service (ECS), Voluntary Deposit Scheme (VDS) and online payment options using credit card/debit card/net banking.

Reliance Energy is actively present on popular social media platforms such as Face book, YouTube and Twitter. This allows the Company to closely interact with its customers, resolve their grievances, keep them updated on various developments across the sector and educate them on critical issues through interactive e-platforms. Reliance Energy is the only power utility in India to have the highest number of Facebook fans and Twitter followers.

To know more about our distribution business, kindly visit www.relianceenergy.in

BSES Delhi Discom

Following the privatization of Delhi's power sector and the unbundling of the Delhi Vidyut Board in July 2002, the business of power distribution was transferred to BSES Delhi Discom.
(BSES Yamuna Power Limited -BYPL and BSES Rajdhani Power Limited-BRPL).

BSES Delhi Discom's venture as a successful, performance-driven, private power distribution Company has not only shown brilliant results but has also written a success story for public private partnerships (PPP). Delhi today, stands as a viable example of successful reforms in the power sector.

The flag bearer for Delhi's success story is none other than BSES Delhi Discom, which combated the loss levels from 57% at the time of the reforms in 2002, to an existing sub 18%. BSES Delhi Discom's par excellence performance and success story are an amalgamation of people, processes and technology with customers as their focal point. BSES Delhi Discom has so far added customers from over 500 unauthorized colonies to its reliable, cost- effective and customer-friendly network.

The beginning of its unmatched journey in Delhi was in 2002 when BSES Delhi Discom came into existence and was entrusted the task of providing reliable and quality power supply to the consumers of Delhi. Electricity theft was rampant and the system looked financially unviable and unsustainable. Today, the turnaround by BSES Delhi Discom has become a trend-setter and other States are set to share and replicate its processes.

Since inception, BSES Delhi Discom has adopted several initiatives based on advanced technologies in its system operations, business processes, customer care and Research & Development. Some of these are:

  • Supervisory Control And Data Acquisition
  • Distribution Management System
  • Outage Management System
  • Geographical Information System
  • Fault Passage Indicators
  • Automatic Meter Reading
  • Optical Downloading of data Smart meters
  • Pre-paid meters
  • Energy Audit
  • Single window customer care support
  • Payment Options with almost all mode of payments
  • E-bill / Web-bill / Multilingual bill
  • Social media presence through Twitter etc.
  • Smart Sub-Station Management System [SSMS]
  • Distribution Simulator
  • Renewable Energy Assisted Pump (REAP)
  • Interactive e-platform - BSES Website- www.bsesdelhi.com
  • Unified, 24X365 operational, multi-lingual, IVRS based Call Centre : 3999 99 808 (BRPL) / 3999 99 707 (BYPL)

To know more about our Delhi distribution business, kindly visit www.bsesdelhi.com


  • With an unmatched range of technological advancements, combined with impeccable customer care support, we have achieved the distinction of operating the network with 99.98% reliability. This high reliability factor coupled with a highly advanced SCADA control centre and superior network design has resulted in Reliance Energy becoming the foremost private player in the power distribution industry.

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Call centre at1800-200-3030 (Toll Free)
Email: energy.helpdesk@relianceada.com